> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-5b02008a.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Family accounts

> Manage family members under a single account for shared bookings and memberships.

Family accounts let customers group related people — such as children, partners, or dependents — under a single account. This simplifies booking for families and enables features like shared memberships and restricted activity passes.

## How family accounts work

A customer account can have multiple family members linked to it. Each family member has their own:

* Name and profile details
* Booking history
* Waiver completion status
* Membership and pass assignments

The primary account holder manages the family — adding members, making bookings, and handling payments on behalf of everyone.

## Add a family member as an admin

You can link family members to a customer account directly from the admin dashboard — useful when a parent calls in to book for a child, or when migrating existing records.

<Steps>
  <Step title="Open the customer">
    Go to **Clients**, search for the primary account holder, and open their profile.
  </Step>

  <Step title="Add the family member">
    Select **Add family member**, then enter the new member's name, date of birth, and any other required details.
  </Step>

  <Step title="Save">
    Select **Add**. The family member appears on the account immediately and can be selected when [creating bookings](/activities/managing-bookings#create-a-booking-from-the-calendar).
  </Step>
</Steps>

<Note>
  Family members inherit the primary account holder's email and phone number, so they don't receive duplicate confirmation emails for shared bookings.
</Note>

## Booking for family members

When a family member makes a booking, they can select which family members are attending. Each selected member:

* Counts toward the session's [capacity](/activities/activities#capacity-and-availability)
* Has their own waiver completion tracked individually
* Can have [per-person add-ons](/activities/activities#add-ons) applied

## Memberships and passes

Family members can hold their own [memberships](/pricing/memberships) and [activity passes](/pricing/activity-passes) independently. This means:

* A parent can purchase a membership for each child separately
* Each family member's membership discount applies only to their bookings
* [Single-user-only passes](/pricing/activity-passes#single-user-only) are locked to the specific family member chosen at purchase
* The same membership cannot be purchased twice for the same family member

<Note>
  When purchasing a membership for specific family members, family members who already hold the same membership are disabled in the selection list and cannot be selected. This prevents duplicate purchases at checkout rather than blocking them only on submission.
</Note>

## At the point of sale

When processing a [POS transaction](/point-of-sale/overview), staff can link the sale to a customer account to:

* See all family members and select who is attending
* Auto-apply [membership discounts](/pricing/discount-codes#membership-discounts) for eligible family members
* Redeem [activity passes](/pricing/activity-passes) assigned to specific members

## Related guides

<Columns cols={2}>
  <Card title="Customer management" icon="users" href="/customers/overview">
    View and manage customer profiles and accounts.
  </Card>

  <Card title="Memberships" icon="id-card" href="/pricing/memberships">
    Set up recurring membership plans.
  </Card>

  <Card title="Activity passes" icon="ticket" href="/pricing/activity-passes">
    Sell prepaid session bundles.
  </Card>
</Columns>