> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-5b02008a.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Terms and conditions

> Set the terms and conditions customers must accept when they book or sign up.

Your terms and conditions are shown to customers at checkout and when they create an account. They cover the legal agreement between your business and the customer — including booking, payment, cancellation, and refund policies.

## Update your T\&Cs

<Steps>
  <Step title="Open Business settings">
    Go to **Settings → Business** and find the **Generic Terms** section. This area covers anything relating to your booking terms and conditions and cancellation policies.
  </Step>

  <Step title="Paste or write your terms">
    Use the editor to enter your full terms. You can add headings, lists, and links.
  </Step>

  <Step title="Save">
    Saved terms are shown to every customer at checkout from that point on. Existing customers are not re-prompted.
  </Step>
</Steps>

## Where the T\&Cs appear

| Location                | When they're shown                                               |
| ----------------------- | ---------------------------------------------------------------- |
| **Checkout**            | A required tick box before payment can be completed              |
| **Account sign-up**     | When a customer creates a new Sailia account with you            |
| **Email templates**     | Available as the `tnc` merge field to link to your hosted policy |
| **Booking page footer** | A link in the footer of your public booking page                 |

<Note>
  T\&Cs are stored against your business and apply to every sales channel — online booking page, POS, and admin-created bookings.
</Note>

## Keeping your T\&Cs up to date

* Review your terms whenever your cancellation, refund, or membership policy changes.
* If you make a material change, communicate it to existing customers via a [campaign](/customers/campaigns) so they know what's new.
* Avoid placing time-sensitive offers or pricing in your T\&Cs — those belong in [discount codes](/pricing/discount-codes) or your booking page copy.

## Related guides

<Columns cols={2}>
  <Card title="Cancellation policies" icon="ban" href="/activities/cancellation-policies">
    Set per-activity cancellation rules that feed into your overall policy.
  </Card>

  <Card title="Branding" icon="palette" href="/getting-started/branding">
    Update your logo, favicon, and business details.
  </Card>
</Columns>