> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-5b02008a.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage a subscription

> View, pause, change plan, refund, or cancel a member's subscription from their Member Detail page.

The **Member Detail** page is the single place to view and manage everything about a member's subscription — status, billing, linked users, payments, and full history.

## Where to find it

From the **Memberships** area, open a member to land on their Member Detail page. At the top you see:

* **Status** (Active, Past due, Paused, Cancelled, and so on)
* **Membership and plan**
* **Period** and **base price**
* Current **billing start and end dates** (where applicable)

Below that: **Linked users**, **Application forms**, **Linked add-ons**, **Payment history**, and a full **Membership history** timeline.

<Tip>
  Migrated members may show a yellow *Migrating* badge (for example, *Pending payment info* or *Pending renewal*).
</Tip>

## Quick actions

Open the **•••** menu at the top right of the page to access:

| Action                       | What it does                                                                           |
| ---------------------------- | -------------------------------------------------------------------------------------- |
| **Pause payment collection** | Pause indefinitely or until a chosen resume date. A badge shows when paused.           |
| **Resume membership**        | Available when collection is paused.                                                   |
| **Change plan**              | Switch to any active plan across memberships. Effective immediately; may prorate.      |
| **Cancel membership**        | Cancel at period end or immediately. **Don't cancel** undoes a scheduled cancellation. |
| **Edit billing details**     | Opens the member's customer portal in a new tab to update payment methods.             |

## Payment history and refunds

In **Payment history**, click any invoice row for options:

* **View invoice** — opens the invoice.
* **Refund invoice** — enter a partial or full amount and an optional reason. Sailia shows the maximum refundable amount and the total refunded to date.

Status badges shown here include: **Paid**, **Pending**, **Failed**, **Refunded**, **Partially refunded**, **Cancelled**.

## Linked users, forms, and add-ons

| Section               | What it shows                                                                                                          |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **Linked users**      | Every user attached to the subscription — useful for family or team plans. Use **View form** to open per-person forms. |
| **Application forms** | Plan-level forms (waivers, declarations) completed for the subscription.                                               |
| **Linked add-ons**    | Each [add-on](/pricing/membership-addons) with unit price, quantity, and total.                                        |

## Membership history timeline

Every important event is logged: instance creation, status changes, approvals, plan changes, invoice creation and payments, payment failures, refunds, pauses, resumes, and cancellations. Many entries include quick actions like **View invoice**.

## Status glossary

| Status                               | What it means                                                       |
| ------------------------------------ | ------------------------------------------------------------------- |
| **Active**                           | In good standing and billing normally.                              |
| **Past due / Unpaid**                | Last payment failed; system retries and notifies per configuration. |
| **Paused**                           | Payment collection is paused, with or without a resume date.        |
| **Cancelled**                        | Ended. A future date shows as a yellow *Cancels DD MMM* badge.      |
| **Requested**                        | Member applied; the approve/decline banner appears at the top.      |
| **Migrating — Pending payment info** | Waiting for the member to add a payment method.                     |
| **Migrating — Pending renewal**      | Will start billing on the normal renewal date.                      |
| **Will not renew**                   | Migration aborted; current term ends without renewal.               |

## Related guides

<Columns cols={2}>
  <Card title="Membership notifications" icon="envelope" href="/pricing/membership-notifications">
    Renewal reminders and payment failure emails.
  </Card>

  <Card title="Migrate existing members" icon="arrow-right-arrow-left" href="/pricing/membership-migration">
    Move legacy members onto Sailia without losing continuity.
  </Card>
</Columns>