How billing works
Sailia is a subscription service. Your plan determines which features are available and may include usage-based components for email and SMS volume. Payments for your Sailia subscription are separate from the payments your customers make through Stripe.Your Sailia subscription billing is separate from your Stripe account. Customer payments, payouts, and Stripe fees are managed entirely through Stripe. See Payments and Stripe for details.
What is included
Every Sailia account includes:Managing your subscription
To view or update your subscription details, navigate to Settings in your Sailia dashboard. From there you can:- View your current plan and billing cycle
- Update your payment method
- Review your usage (email and SMS volume)
Usage monitoring
Sailia tracks automated communication volume through usage meters. You can monitor your email and SMS usage in the financial dashboard to stay within your plan limits. The Settings dashboard also includes a Campaign Emails Sent card showing how many marketing campaign recipients have been emailed so far this month, from the first of the month through today. If you are approaching your usage limits, consider:- Reviewing your automated workflows to remove any that are no longer needed
- Consolidating workflow triggers where possible
- Contacting Sailia support to discuss plan options
Questions about billing
If you have questions about your plan, usage, or charges, contact the Sailia team:
Include your business name and the specific billing question so the team can assist you quickly.