Terms and conditions

Set the terms and conditions customers must accept when they book or sign up.

Your terms and conditions are shown to customers at checkout and when they create an account. They cover the legal agreement between your business and the customer — including booking, payment, cancellation, and refund policies.

Update your T&Cs

1. Open Business settings

   Go to Settings → Business and find the Generic Terms section. This area covers anything relating to your booking terms and conditions and cancellation policies.

2. Paste or write your terms

   Use the editor to enter your full terms. You can add headings, lists, and links.

3. Save

   Saved terms are shown to every customer at checkout from that point on. Existing customers are not re-prompted.

Where the T&Cs appear

Location	When they’re shown
Checkout	A required tick box before payment can be completed
Account sign-up	When a customer creates a new Sailia account with you
Email templates	Available as the tnc merge field to link to your hosted policy
Booking page footer	A link in the footer of your public booking page

T&Cs are stored against your business and apply to every sales channel — online booking page, POS, and admin-created bookings.

Keeping your T&Cs up to date

• Review your terms whenever your cancellation, refund, or membership policy changes.
• If you make a material change, communicate it to existing customers via a campaign so they know what’s new.
• Avoid placing time-sensitive offers or pricing in your T&Cs — those belong in discount codes or your booking page copy.

Related guides

Cancellation policies

Set per-activity cancellation rules that feed into your overall policy.

Branding

Update your logo, favicon, and business details.